Dear customers, please read these terms carefully before starting the purchase and payment process. Your completion of the purchase and payment process constitutes your agreement to these terms and your commitment to what is stated therein:

* For health reasons, it is completely prohibited to return or exchange products. After 7 days have passed after receiving the order, no complaints regarding the products will be received. Therefore, please inspect the products immediately upon receipt and contact us to address your inquiries. In the event that you receive a product different from your order, it is necessary to photograph the product and the label information on it. Shipping box within only 4 hours of receiving the order. Products must be in their original condition upon return. If you receive a different order, we will bear the costs. Otherwise, the customer will bear a reshipping fee for orders within Qatar.

* Note: products cannot be returned or exchanged.

* Before completing the purchase and payment process, the customer has the right to inquire about the components of the products for health reasons through customer service - instagram-WhatsApp. Some products are not suitable for sensitive skin because they contain citrus fruits of all kinds or some types of damaged hair. We completely disclaim responsibility for failure to ask and inquire on the part of the customer.

* Note: The size of the package is larger than the quantity of the product, as the amount of product packaging weight is exactly identical to what is mentioned in the description, in accordance with the conditions of shipping companies to avoid accidents of product leakage during shipping.

* The store does not bear the responsibility for misuse of products and failure to read the contents of the description box under each product and adhere to its instructions.

* Dear customers, after completing the payment process, we deeply apologize for canceling any order or modifying it (there is no refund of the amount).

* When a customer travels outside Qatar, please inform us a maximum of two weeks before the travel date so that we can quickly prepare the order and ship it so that it arrives at the appropriate time. We apologize for any orders that do not meet the period requirement.

* Please ensure that the entered data is completely correct (name - mobile number - email - address). The entered data will be approved when shipping and delivering the order, and we cannot make modifications to it due to the direct link between the ordering system and the shipping companies’ system, so please pay attention.

* When you change the shipping address after ordering, the order may take longer than usual for delivery, so we completely disclaim all responsibility. Therefore, we ask you to write the correct address when completing the order.

* The store does not bear any responsibility for any delay in delivery or return in the event that the shipment data changes, such as: (address, contact number, or any other change).

* Please enter the name of the direct city, and it is forbidden to register the nearest city or the name of the region or governorate, to avoid delaying the arrival of the order or its retrieval by the shipping company.

* It is prohibited to use international numbers for orders within Qatar. A mobile number is required to receive calls and WhatsApp messages.

* Shipping companies undertake the shipping, courier and delivery process of your order from 2 days to 14 or more in the event of severe pressure (Friday and Saturday are holidays). In the event that the customer travels or changes the place of receipt, we apologize for canceling the order or refunding the amount. The receipt address is changed by communicating with the shipping company. On holidays and official occasions, delivery is made after the end of the official period for the occasion (there is no refund of the amount). Knowing that the process may require a longer time if the product is not available or there is demand pressure on the store or pressure on shipping companies, and your failure to respond to shipping company messages and communications increases the time.

* Following up on the order and shipment with the shipping companies is the customer’s responsibility. Please be careful, pay attention, and follow up on the shipping companies’ messages and communicate with them to determine the appropriate time to receive the shipment. We completely disclaim all responsibility in the event that you turn off the mobile phone or ignore the sent messages and do not follow up on the order with the shipping companies or receive the order from them.

* Dear customers, if you do not respond to the shipping company’s messages and communications and you exhaust the delivery attempts specified by the company to receive your orders, the order will be canceled immediately and returned by the shipping company. Please be careful and contact us immediately and within 4 hours after the order is canceled by the shipping company in order for it to be returned.

* Dear customers, please inspect the products carefully at the moment of receiving them. In the event of a defect in the products, please contact us immediately and within only 4 hours from the moment of receiving the order via the customer service number - WhatsApp. If the time allowed for reporting is exceeded, it is considered misuse and storage by the customer.

* During shipping, some products may leak slightly. This is normal and possible, but it does not affect the quality and effectiveness of the product at all.

* We do not refund shipping costs or credit card fees.

* If products arrive that are different from the customer’s request, the different product will be returned from the customer on the condition that the product has never been opened or used. If it has been used or the customer refuses to cooperate with the shipping company to retrieve the product, the customer will have to pay the value of the other product.

Terms and conditions of shipping to Gulf countries

Dear customers from the Gulf countries, please read these terms carefully in addition to the order and purchase policy and conditionsbefore starting the purchase and payment process. Your completion of the purchase and payment process constitutes your agreement to these terms and your commitment to what is stated therein:

* Please ensure that the data entered is completely correct in English (name - mobile number that receives calls, WhatsApp messages, and SMS - email - address). The data entered will be approved when shipping and delivering the order, and the customer bears full responsibility if the order is delayed or returned due to incorrect information.

* We disclaim any responsibility for the shipping of the body butter product as well as the package containing the product.

* We disclaim any responsibility for the leakage of liquid products in international shipping orders.

* There are international customs taxes imposed on the customer that must be paid upon receipt of the order and are determined by the country’s customs. Failure to pay will result in the order being destroyed immediately by customs and the amount paid will not be refunded.

* The shipping price is determined according to the weight of the shipment, and varies according to the number of products and their weight.

* Custom cost varies for different countries depends on their policies (not included in the total cost at our website).

* According to the requirements of shipping companies, it is prohibited to register international numbers different from the country to which the order is shipped.

If you encounter a problem in the ordering or payment process, or there is a complaint, please contact us, mentioning the order number and the type of problem, and we will respond as soon as possible via the customer service number - WhatsApp.

Under review | New application awaiting review process.

Implemented | The request has been executed. Note: It is not possible to modify or cancel the order

In preparation The stage of preparing the order and delivering it to the shipping company. Note: It is not possible to modify or cancel the order

Delivery is in progress | The stage of shipping the order to the customer. Note: It is not possible to modify or cancel the order

Delivered | Your order has been successfully delivered and received. Note: It is not possible to modify or cancel the order

Failed delivery Delivery of the order failed due to lack of response or incorrect contact information or registered address for delivery. Note: It is not possible to modify or cancel the order

retrieved | The order was returned by the shipping company for lack of response or there was an error in the delivery address.

If you encounter a problem in the ordering or payment process, or there is a complaint, please contact us, mentioning the order number and the type of problem, and we will respond as soon as possible via the customer service number - Instagram-WhatsApp.

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Hey Sugar

Casa Skin & Hair